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Automation software maintenance and support

Lifetime support ensures smooth operations

Kalmar’s Software Maintenance and Support (M&S) Services provide you with lifetime support for operating the Kalmar One automation system. The support service will ensure smooth day-to-day operations for your terminal based on the agreed service-level agreement (SLA).

Our continuous improvement and lifecycle support ensures that the lifecycle of your automation solutions will not be constrained by the ever shortening third party environment and component lifecycles. We will provide new software versions according to our development roadmap with error fixes, functionality enhancements and compatibility updates to ensure that your operations will run smoothly without interruptions throughout the lifetime of our products.

Automated terminal operations and your long-term ROI rely on high-quality software which is adapting to changes in the surrounding automation ecosystem and your personnel’s ability to use the software efficiently. 

Key benefits

  • Lifetime support of the software systems 
  • Guaranteed service level according to the SLA
  • Direct access to Kalmar experts for asking questions as needed 
  • Remote support for problem solving 
  • Continuous improvement and lifecycle management ensures software to run on more advanced versions of third party environments (such as, but not limited to, operating systems, web server systems, run-time libraries, device drivers, and firmware).